Frequently Asked Questions
Everything you need to know about our soothing skincare solutions.
Are your products safe for sensitive skin?
Yes, our products are specifically formulated with clean, food-grade ingredients designed to be gentle on sensitive and eczema-prone skin. We recommend a patch test before full application.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping varies by location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Do you use any parabens or phthalates?
No, all Eczema Honey products are free from parabens, phthalates, petrolatum, and artificial fragrances to ensure the highest quality care for your skin.
Can these products be used on children and infants?
Many of our products are safe for the whole family, but we always recommend consulting with your pediatrician before introducing new skincare products to infants or toddlers.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.